Returns
Please find all information about returns and refunds below.
If the information below doesn’t answer your questions, please contact us.
Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at “orders@wallpaperemporium.co.uk” and send your item to:
Returns @ Wallpaper Emporium
Decorators Touch Belfast Ltd
Unit 4, 61 Woodburn Road
Carrickfergus
Co. Antrim
BT38 8HQ
Northern Ireland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. However, we aim to do this within 5 days.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance.
Returning Faulty Items
Damaged in Transit
Consignments damaged either via courier must be reported to us within 5 days as per our courier claims policy. Please send photos of the damage to the Box/Packaging and Roll, we will also need photographic proof of the label including the Pattern number, Batch and Barcode for the claims process.
Faulty Wallpaper
Consignments that have a manufactures fault must be reported within 10 days of delivery. Please provide photographic evidence of the fault along with photos of the Roll & Labels for all faulty rolls.
Once we receive these details, we will begin the claims process from the manufacture and depending on the response from the manufacture we can issue replacement rolls or a refund. If it is an obvious fault, this process should not take long.